Meet the People of Plumb Works: Kim Johnson

Ricky Pattillo • Nov 02, 2020

Employee Profile of Kim Johnson

kim johnson


Meet the People of Plumb Works: Kim Johnson


Growing up in Delaware, Plumb Works service technician Kim Johnson would sometimes tag along with his father, a commercial plumber who often worked in the demanding environments of hospitals and schools. From the time he was 12 years old, Kim would occasionally help out and learn at his father’s side. (At nearly 60, his father is still in the trade.) So it was no surprise that, after graduating, Kim followed in his father’s footsteps, getting a job with a commercial plumbing company in Delaware.


“It’s a good trade, with new challenges every day,” says Johnson. “I like working with my hands. You do a good job, and it shows for itself.”


He likes to work on cars, too, and on various projects around the house. He’s happiest when he has something interesting to fix or to build.


“I couldn't handle sitting in an office all day long,” he says. “I would lose my mind.”


Moving to Atlanta and Joining Plumb Works


After eight years working in Delaware, Johnson and his fiancée decided to move to Atlanta, where she had grown up. He reached out to Plumb Works and was hired before he left Delaware.


“I could tell they were a family company,” he says, “not like one of those big, nationwide operations. I could tell they cared about their customers and their employees as well.”


Once in Atlanta, his experience only confirmed his initial impression, and he found that Plumb Works customers had a similar character.


“They aren’t just looking for a cheap service,” he says, “they’re looking for a connection with someone knowledgeable, someone who will explain their recommendations and help them make an informed decision. They want quality work, and they understand you get what you pay for.”


Interesting Challenges in Older Homes

Compared to commercial plumbing, residential plumbing can offer a wider variety of interesting challenges. Johnson often finds himself in older homes and comes across many unique problems to solve.

 

“I had a crazy one earlier this week,” he says. “Whoever had plumbed the house hadn’t brought the main water line into an accessible point. Instead, they branched the line off and went under the garage floor with PVC, then brought copper pipes coming up out of the floor and into the house.”

 

The homeowner had recently received a water bill for more than $1,000. It became clear that there was a leak somewhere underground with no easy way to locate it, and no access to a main shutoff valve. Johnson estimated it was leaking 1-½ gallons per minute, like leaving a faucet on all the time.

 

“I got a leak locator out there the same day, and we spent 2-3 hours finding the leak underground,” says Johnson. “Then we were able to dig it up, cut out the broken pipe, and replace the pipe the right way.”

 

The leak was repaired, and Johnson redid the plumbing right so that any future repairs would be easier to address.

 

“We got that figured out,” he says. “Every day is a new challenge.”


Earning Customer Trust


Customers tend to stay with Plumb Works for the life of their home, and they recommend Plumb Works to their family and friends.

 

“One of my favorite customers,” says Johnson, “it seems like every time I go to his house, he argues with me a little about the estimate. But somehow I’m constantly doing work for other members of his family. I was just at his son-in-law’s house three weeks ago, so I guess he must like the work I do.”

 

The trust customers place in Plumb Works is earned over time through the work that we do.

 

“We do a good job for a fair price,” says Johnson, “and stand by our work. If for any reason I don’t get it right the first time, I’ll be back there myself, right away, to make sure it’s done right. That goes a long way.”


The Satisfaction of a Job Done Right


For Johnson, the most rewarding part of his job is the satisfaction of figuring out an interesting problem, fixing it the right way, finishing the job, then leaving everything clean.

 

“I’m very particular about that,” he says. “I like everything to be clean when I’m done. It probably comes from working in hospitals when I was with Dad.”

 

Whether in a hospital or a hundred-year-old home, he always wants to do things right.

 

To schedule a service or preventative maintenance call with Johnson or any of our veteran plumbers, contact us online or call 404-524-1825 anytime.

 


31 Oct, 2024
As fall brings cooler temperatures and vibrant foliage, it’s easy to forget that falling leaves can create significant problems for your storm drains. Both residential and commercial properties are at risk, especially when regular maintenance is neglected. In this blog, we’ll discuss the importance of cleaning storm drains, how leaf buildup leads to overflow, and why keeping up with maintenance can prevent expensive repairs. The Problem with Leaf Buildup in Storm Drains Fallen leaves may look harmless, but when they accumulate in storm drains , they create blockages that prevent water from flowing freely. This can cause: Overflowing drains in parking lots Water damage to building foundations and basements Unpleasant smells, especially for commercial properties that haven’t maintained their storm drains in 5+ years Leaf buildup is often forgotten until it’s too late and the water starts overflowing. Regular cleaning is the key to preventing these issues. Why Regular Maintenance is Essential Storm drain maintenance should be conducted at least once a year, or every other year in lower-risk areas. This can include: Camera inspections to check for blockages or damage. Jetting lines to clear out leaves and other debris. Maintenance is especially critical if your home or commercial property sits below street level. Properties at a lower elevation are more susceptible to flooding, and clogged storm drains can make this worse. If your house or business is above street level we recommend you perform storm drain maintenance once every 2 years unless you notice frequent leaf buildup in the storm drain grates on your property. The Dangers of Waiting Too Long All it takes is one large storm for clogged drains to cause a sewer overflow. While overflow often occurs in parking lots, the worst-case scenario involves water backing up into your building’s foundation or basement. This can lead to structural damage, mold, and costly repairs. For commercial properties, water damage can also disrupt business operations and create liability concerns. Property owners who neglect maintenance for five or more years might even notice persistent foul odors, which could indicate significant buildup and the presence of trapped debris or stagnant water. How to Prevent Overflow After a Storm The best way to prevent storm drain overflow is to stay on top of regular maintenance. However, if a storm hits and you suspect your drains may be blocked, it’s important to act quickly: Check for standing water in low-lying areas or parking lots. If you notice an overflow, call a professional to inspect and clear your storm drains immediately. After heavy storms, consider scheduling a post-storm inspection to ensure everything is functioning properly. Protect Your Home and Business With Plumb Works Storm drain cleaning is an easy task to forget, but it’s crucial for avoiding water damage and keeping your property safe. By maintaining your drains yearly or every other year, you can rest easy knowing your property is protected from the dangers of leaf buildup and storm drain overflow. Whether you own a home or a commercial building, regular inspections and maintenance will save you from costly repairs in the future. Don't wait until after the next big storm— schedule your storm drain cleaning with Plumb Works today!
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 We are excited to announce that Plumb Works has been recognized as the 2024 Residential Contractor of the Year, an accolade that speaks to our unwavering commitment to providing exceptional service and superior workmanship. This accolade, awarded by Plumbing & Mechanical Magzine, is given to contractors that foster long-standing customer relationships, a strong work ethic, and a deep-rooted commitment to quality service. You can read the full article here . What This Award Means to Us At Plumb Works, delivering quality service to our Atlanta community is at the core of everything we do. Our team works diligently to ensure each customer receives reliable, efficient, and friendly service, whether it’s a small plumbing repair or a large-scale project. Receiving the 2024 Residential Contractor of the Year award is a testament to the dedication and expertise of our plumbers, and we are truly honored by this recognition. Our Commitment to You This accolade is a reminder of why we do what we do. We believe that every home deserves dependable plumbing services that leave you confident in your system's performance. Whether you need routine maintenance, emergency repairs, or a complete overhaul, Plumb Works is ready to help. As we celebrate this recognition, we want to thank all of our loyal customers for your trust and feedback. You inspire us to improve and grow every day. Experience Award-Winning Plumbing Services with Plumb Works If you’re looking for a plumbing company that’s as dedicated to customer satisfaction as we are to solving your plumbing problems, look no further. Call Plumb Works today or fill out a form to schedule your next service and see firsthand why we’ve earned the 2024 Residential Contractor of The Year.
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On October 13, Jerome Sabol, the award-winning master plumber and owner of Plumb Works, made a return visit to “Lenz On Business,” a one-hour business talk program, which airs weekly on WSB Radio. Sabol dispensed his own brand of tricks and treats by sharing plumbing maintenance suggestions with listeners. Sabol began his conversation with host Jon Waterhouse by sharing a little bit of Plumb Works’ history, how the independent company came to be, and its continued growth through the years. With fall in the air, Jerome discussed seasonal considerations listeners should keep in mind, including pre-winter preparations such as winterizing outside faucets, draining down water lines, becoming aware of shut-off valves, checking water heaters , and other considerations. The most common issue during winter months, he said, would be freezing pipes and water lines in outside walls that homeowners aren’t aware of. According to Jerome, heat pump water heaters are a highly efficient option for homeowners looking to reduce energy costs. In fact, Georgia Power is currently offering rebates to those who install these energy-saving systems, making it a great time to upgrade. Federal tax credits for heat pump water heaters , he said, are also available. Jerome also discussed the recent complications caused by Hurricane Helene and some of the challenges area residents faced in its aftermath. He recommended homeowners prepare for future hurricanes by properly maintaining their storm drains , and making sure they’re clear and functional. Additional topics ran the plumbing gamut from the key elements of commercial plumbing to Plumb Works’ annual maintenance plans, which come with a free inspection each year. Sabol closed the show by sharing advice with aspiring plumbing professionals, pointing them in the right direction on how to best set up their careers for success by attending industry expos, participating in apprenticeships, and more. Schedule a Service With Plumb Works If you have questions or would like to schedule a service visit with a Plumb Works professional, visit the schedule service page or call 404-524-1825.
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